Terms of Service

1Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and TechTeamUp ("we", "us", "our"), a company based in England, governing your use of the FieldWaiver platform ("the Service") at app.fieldwaiver.com.

By creating an account or using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Cookie Policy, and Data Processing Agreement.

2Description of Service

FieldWaiver is an offline-first SaaS waiver and form management platform. Features include:

• Custom form and waiver builder with digital signature capture
• Offline data collection with automatic cloud synchronization
• Multi-location and multi-form support
• Participant management and waiver history
• Data export and reporting
• Embeddable waiver forms
• Mobile and tablet apps for field data collection

3Platform Relationship and Responsibilities

FieldWaiver acts as a technology platform and data processor, not as a legal advisor. You are responsible for ensuring your waivers and forms meet legal requirements in your jurisdiction. We do not guarantee the legal enforceability of waivers collected through our platform.

Merchants are responsible for: the content and legal validity of their forms and waivers; compliance with applicable laws (including consumer protection, health and safety, and data protection laws); accuracy of information collected; obtaining necessary consents and permissions; and any disputes arising from their use of collected data.

4Account Registration

• Provide accurate business information and keep it updated
• Maintain security of credentials; notify us of unauthorised access
• Accept responsibility for all account activity
• Not share credentials or create duplicate accounts
• Ensure you have authority to bind your business to these Terms
• Secure devices used for offline data collection (we recommend device passwords and encryption)

5Subscription Fees and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and submission limits. You may upgrade, downgrade, or cancel your subscription at any time from your account settings.

5.2 Payment Processing

Subscription fees are processed through Stripe. You must provide valid payment information and agree to Stripe's Terms of Service. Card details are handled exclusively by Stripe; we never see or store card numbers.

5.3 Billing

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). We may change pricing with at least 30 days' notice. Continued use constitutes acceptance. No refunds for partial billing periods except as required by applicable consumer law.

5.4 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically begin unless you cancel before the trial ends. You will not be charged during the trial period.

6Acceptable Use

Subject to our Acceptable Use Policy. You must not use the Service for illegal activities, collect data without proper consent, misrepresent the purpose of data collection, or interfere with the platform. You are solely responsible for ensuring your waivers and forms comply with applicable laws.

7Data Processing

Merchants are data controllers for waiver and form data collected through the Service. We process it as data processor per our DPA. Merchants must provide privacy notices to participants and handle data subject requests.

8Offline Functionality

The Service stores data locally on your device to enable offline functionality. You are responsible for the security of devices used to access the Service. Offline data is encrypted and automatically synchronized with our servers when an internet connection is available. Data loss may occur if a device is damaged, lost, or wiped before synchronization completes.

9Service Availability

We target 99.5% uptime monthly (excluding scheduled maintenance). Offline functionality will continue during service interruptions. We are not liable for data loss, business disruption, or inability to collect waivers during downtime. The embeddable forms depend on third-party infrastructure and browser compatibility.

10Intellectual Property

The Service is owned by TechTeamUp and protected by IP laws. You retain ownership of your waiver content, branding, form designs, and collected data. You grant us a limited licence to display and process your content for providing the Service. Feedback grants us a perpetual, royalty-free licence to use.

11Your Content and Legal Compliance

You are solely responsible for:

• The content, accuracy, and legality of your forms and waivers
• Ensuring waivers meet legal requirements in your jurisdiction
• Obtaining necessary consents and permissions from participants
• Compliance with data protection laws when collecting and processing personal data
• Providing clear privacy notices to participants
• Not collecting sensitive personal data without explicit consent and lawful basis

We strongly recommend seeking legal advice when creating waivers for activities involving risk of injury or liability.

12Limitation of Liability

• Service provided "as is" and "as available"
• No liability for indirect, incidental, special, consequential, or punitive damages
• Aggregate liability capped at fees paid in the 12 months preceding the claim, or £100
• No liability for: legal enforceability of waivers; Merchant–participant disputes; data loss from device damage or failure to sync; third-party infrastructure; claims arising from Merchant's failure to comply with applicable laws

Exclusions: death/personal injury from negligence; fraud; liabilities that cannot be excluded under English law. Consumer Rights Act 2015 statutory rights unaffected.

13Indemnification

Merchants indemnify TechTeamUp from claims arising from: Terms violations; data protection breaches; participant disputes; legally invalid or unenforceable waivers; misrepresentation or fraud in data collection; tax or regulatory non-compliance; claims that your waivers failed to protect you from liability.

14Data Export and Termination

Either party may terminate with reasonable notice. We may suspend immediately for material breach or illegal use. Upon termination: 30-day data export window; then permanent deletion. You should export your data regularly and before terminating. We are not responsible for data loss after the export window closes. Surviving sections: 5, 10, 11, 12, 13, 15, 16.

15Dispute Resolution

Good-faith negotiation first (30 days). Business users: courts of England and Wales. EU consumers may use the EU ODR platform.

16Force Majeure

Neither party liable for delays from events beyond reasonable control (natural disasters, pandemic, war, government action, infrastructure failures, DDoS attacks, third-party service outages).

17Governing Law

Laws of England and Wales. Consumer rights to bring proceedings in your country of residence unaffected.

18Modifications, Severability, Entire Agreement

30 days' notice for material changes. If any provision is invalid, the remainder continues. These Terms plus Privacy Policy, Cookie Policy, AUP, and DPA constitute the entire agreement.

19Contact

Tom Watts, Director · TechTeamUp · [email protected]